Our policy lasts Until accepted upon delvery day. unfortunately we can offer you a exchange but NOT a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed either in cash repayment or gift voucher within a certain amount of days. If Payment was made through PAYPAL you wll have to create a FREE RETURN SHIPPING LABEL.
Exclusive sale items and special offers
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was meant to be delivered as a gift when purchased and was shipped directly to you, you should ask for a gift credit note value of your exchange. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us via Phone – WhatsApp (81 08 08 44) email at : Info@mengotticouture.com
You will – in certain cases – be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any question(s) or suggestion(s) please feel free to Contact Us.