Privacy Policy

Effective Date: November 16, 2025
Last Updated: November 16, 2025

Thank you for visiting Mengotti Couture. We are an E-Commerce Platform, Offering Luxury Item products to enhance your Style & Needs & to experience a Pleasent Shopping Experience. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. Introduction

At Mengotti Couture, your privacy is as important to us as the craftsmanship of the garments we offer. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.

Who We Are:
Mengotti Couture is operated by Mengotti Limited, a company registered in England and Wales under company number 12843996, with registered office at High Street, North East Ham, London, United Kingdom, E6 2JA.

Scope of This Policy:
This Privacy Policy applies to all personal information collected through mengotticouture.com (the "Website"), including when you browse our collections, place an order, subscribe to our newsletter, or interact with our customer service team.

By using our Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

____________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Personal Data We Collect

We collect personal information to provide you with exceptional service, process your orders, and enhance your shopping experience. The information we collect falls into two primary categories:

2.1 Device Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

IP address – Your device's internet protocol address
Browser type and version – Information about the web browser you're using (e.g., Chrome, Safari, Firefox)
Device type – Whether you're using a desktop, tablet, or mobile device
Operating system – Information about your device's OS (e.g., Windows, macOS, iOS, Android)
Browsing behavior – Pages you view, links you click, time spent on pages, search terms used
Referring website – The site that directed you to our Website
Date and time stamps – When you accessed our Website

Technologies Used:
We collect Device Information using the following technologies:

Cookies – Small data files placed on your device that help us recognize you and remember your preferences
Log Files – Records of your interactions with our Website stored on our servers
Web Beacons, Pixels, and Tags – Tiny graphics embedded in web pages and emails that track whether content has been viewed or opened

2.2 Order Information

When you make a purchase or attempt to make a purchase through our Website, we collect:

Contact information – Name, email address, phone number
Billing information – Billing address, payment method details (processed securely through our payment providers)
Shipping information – Delivery address, recipient name if different from purchaser
Transaction details – Order history, purchase records, items purchased, order value
Communication records – Correspondence with our customer service team via email, WhatsApp, or other channels

Payment Security:
We do not store complete credit card numbers or CVV codes on our servers. Payment information is processed securely through PCI-DSS compliant payment processors including Tap Payments, PayPal, and other authorized payment gateways.

2.3 Marketing & Communication Preferences

If you subscribe to our newsletter or opt into marketing communications, we collect:

Email address
Name (if provided)
Communication preferences
Engagement data (email opens, clicks, conversions)

3. How We Use Your Personal Data

We use the personal information we collect for the following purposes:

3.1 Order Fulfillment & Service Delivery

Processing your orders – To complete transactions, arrange shipping, and deliver your purchases
Customer service – To respond to your inquiries, resolve issues, and provide support
Order communications – To send order confirmations, shipping notifications, and delivery updates

Legal Basis: Performance of a contract (fulfilling our obligations under your purchase agreement)

3.2 Fraud Prevention & Security

Screening for risk – To assess and prevent fraudulent transactions
Protecting our business – To safeguard against unauthorized access, security breaches, and other malicious activities
Verification – To confirm identity and payment details, particularly for first-time customers

Legal Basis: Legitimate business interests (protecting our customers and business operations)

3.3 Website Improvement & Analytics

Performance analysis – To understand how visitors use our Website and identify areas for improvement
User experience optimization – To enhance navigation, loading speeds, and overall functionality
A/B testing – To test different versions of pages and features to improve user satisfaction

Legal Basis: Legitimate business interests (improving our services and customer experience)

3.4 Marketing & Communications

Promotional emails – To share new collections, exclusive offers, and brand news (only if you've opted in)
Personalized recommendations – To suggest products that may interest you based on your browsing and purchase history
Retargeting – To display relevant advertisements to you on other websites and platforms

Legal Basis: Consent (for direct marketing) and legitimate business interests (for personalized shopping experiences)

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.

3.5 Legal Compliance

Regulatory obligations – To comply with applicable laws, regulations, and legal processes
Record keeping – To maintain records required by law for tax, accounting, and regulatory purposes

Legal Basis: Legal obligation

4. Sharing Your Personal Data

We respect your privacy and do not sell your personal information to third parties. However, we share your information with trusted service providers and partners who help us operate our business:

4.1 Service Providers

We share your personal information with third-party service providers who perform services on our behalf:

E-commerce Platform – Our Website is powered by Shopify, which provides hosting, shopping cart functionality, and payment processing infrastructure
Payment Processors – Tap Payments, PayPal, and other authorized payment gateways process your transactions securely
Shipping Partners – DHL Express, TNT, and other couriers receive your shipping information to deliver your orders
Analytics Providers – Google Analytics and similar services help us understand Website traffic and user behavior
Email Service Providers – To send you order confirmations, shipping updates, and marketing communications (if opted in)
Customer Support Tools – Services that help us manage customer inquiries and provide efficient support

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data and use it only for the purposes we specify.

4.2 Business Transfers

In the event that Mengotti Limited is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to:

Valid legal requests from public authorities (e.g., court orders, subpoenas)
Legal processes or government investigations
Situations involving potential threats to public safety, fraud investigations, or protection of our legal rights