4.1 Our Commitment to Fraud Prevention

Luxury e-commerce is a target for fraudulent activity. We employ sophisticated fraud detection and prevention measures to protect both our customers and our business:

Real-Time Transaction Monitoring:

• Advanced algorithms analyze every transaction for suspicious patterns
• Automated fraud scoring assesses risk factors
• Unusual activity triggers immediate review

Address Verification System (AVS):

• Compares billing address with address on file with card issuer
• Flags discrepancies for manual review
• Helps prevent unauthorized card use

CVV/CVC Verification:

• Requires the 3-digit security code from the back of your card (or 4-digit code on front for Amex)
• Confirms physical possession of the card

IP Address & Geolocation Analysis:

• Monitors location of purchase attempts
• Flags transactions from high-risk regions or using anonymizing services
• Detects patterns consistent with card testing or fraud rings

Velocity Checks:

• Monitors frequency of purchase attempts
• Identifies suspicious patterns (multiple cards, rapid-fire orders, etc.)
• Prevents automated fraud attacks

4.2 First-Time Customer Verification

For your protection and ours, first-time customers may experience additional verification steps:

What May Occur:

• Request for additional identification or proof of card ownership
• Verification call or email from our customer service team
• Requirement to ship only to billing address for first order
• Temporary hold while we confirm payment with your bank or PayPal
• Delay of 1-3 business days before order dispatch

Why This Happens:

• First-time transactions carry higher fraud risk
• Protects you from unauthorized use of your payment method
• Ensures legitimate orders are processed without issues

What You Can Do:

• Ensure billing and shipping information is accurate
• Use the phone number and email associated with your payment method
• Respond promptly to verification requests
• Provide requested documentation if asked

We understand this may be inconvenient, but these measures protect both you and our business from fraud. Verified customers typically experience faster processing on subsequent orders.

4.3 Suspicious Activity Indicators

Our system may flag orders for manual review if:

• Billing address does not match shipping address
• Multiple orders placed rapidly from the same IP address
• Payment method fails multiple times before succeeding
• Order ships to a freight forwarder or mail drop address
• Customer requests rush shipping on first order
• Purchase originates from a high-risk country or region
• Unusually large order for a first-time customer

If your order is flagged:

• You will receive an email or phone call requesting verification
• We may ask for additional documentation (photo ID, proof of address, card statement showing billing address)
• Once verified, your order will be processed normally
• Refusal to provide verification may result in order cancellation