Privacy Policy

Effective Date: November 16, 2025
Last Updated:  November 16, 2025

Thank you for visiting Mengotti Couture. We are an E-Commerce Platform, Offering Luxury Item products to enhance your Style & Needs & to experience a Pleasent Shopping Experience. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT​

1. Introduction

At Mengotti Couture, your privacy is as important to us as the craftsmanship of the garments we offer. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.

Who We Are:
 Mengotti Couture is operated by Mengotti Limited, a company registered in England and Wales under company number 12843996, with registered office at High Street, North East Ham, London, United Kingdom, E6 2JA.

Scope of This Policy:
 This Privacy Policy applies to all personal information collected through mengotticouture.com (the "Website"), including when you browse our collections, place an order, subscribe to our newsletter, or interact with our customer service team.

By using our Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

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2. Personal Data We Collect

We collect personal information to provide you with exceptional service, process your orders, and enhance your shopping experience. The information we collect falls into two primary categories:

2.1 Device Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

  • IP address – Your device's internet protocol address
  • Browser type and version – Information about the web browser you're using (e.g., Chrome, Safari, Firefox)
  • Device type – Whether you're using a desktop, tablet, or mobile device
  • Operating system – Information about your device's OS (e.g., Windows, macOS, iOS, Android)
  • Browsing behavior – Pages you view, links you click, time spent on pages, search terms used
  • Referring website – The site that directed you to our Website
  • Date and time stamps – When you accessed our Website

Technologies Used:
 We collect Device Information using the following technologies:

  • Cookies – Small data files placed on your device that help us recognize you and remember your preferences
  • Log Files – Records of your interactions with our Website stored on our servers
  • Web Beacons, Pixels, and Tags – Tiny graphics embedded in web pages and emails that track whether content has been viewed or opened
2.2 Order Information

When you make a purchase or attempt to make a purchase through our Website, we collect:

  • Contact information – Name, email address, phone number
  • Billing information – Billing address, payment method details (processed securely through our payment providers)
  • Shipping information – Delivery address, recipient name if different from purchaser
  • Transaction details – Order history, purchase records, items purchased, order value
  • Communication records – Correspondence with our customer service team via email, WhatsApp, or other channels

Payment Security:
 We do not store complete credit card numbers or CVV codes on our servers. Payment information is processed securely through PCI-DSS compliant payment processors including Tap Payments, PayPal, and other authorized payment gateways.

2.3 Marketing & Communication Preferences

If you subscribe to our newsletter or opt into marketing communications, we collect:

  • Email address
  • Name (if provided)
  • Communication preferences
  • Engagement data (email opens, clicks, conversions)

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3. How We Use Your Personal Data

We use the personal information we collect for the following purposes:

3.1 Order Fulfillment & Service Delivery
  • Processing your orders – To complete transactions, arrange shipping, and deliver your purchases
  • Customer service – To respond to your inquiries, resolve issues, and provide support
  • Order communications – To send order confirmations, shipping notifications, and delivery updates

Legal Basis: Performance of a contract (fulfilling our obligations under your purchase agreement)

3.2 Fraud Prevention & Security
  • Screening for risk – To assess and prevent fraudulent transactions
  • Protecting our business – To safeguard against unauthorized access, security breaches, and other malicious activities
  • Verification – To confirm identity and payment details, particularly for first-time customers

Legal Basis: Legitimate business interests (protecting our customers and business operations)

3.3 Website Improvement & Analytics
  • Performance analysis – To understand how visitors use our Website and identify areas for improvement
  • User experience optimization – To enhance navigation, loading speeds, and overall functionality
  • A/B testing – To test different versions of pages and features to improve user satisfaction

Legal Basis: Legitimate business interests (improving our services and customer experience)

3.4 Marketing & Communications
  • Promotional emails – To share new collections, exclusive offers, and brand news (only if you've opted in)
  • Personalized recommendations – To suggest products that may interest you based on your browsing and purchase history
  • Retargeting – To display relevant advertisements to you on other websites and platforms

Legal Basis: Consent (for direct marketing) and legitimate business interests (for personalized shopping experiences)

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.

3.5 Legal Compliance
  • Regulatory obligations – To comply with applicable laws, regulations, and legal processes
  • Record keeping – To maintain records required by law for tax, accounting, and regulatory purposes

Legal Basis: Legal obligation

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4. Sharing Your Personal Data

We respect your privacy and do not sell your personal information to third parties. However, we share your information with trusted service providers and partners who help us operate our business:

4.1 Service Providers

We share your personal information with third-party service providers who perform services on our behalf:

  • E-commerce Platform – Our Website is powered by Shopify, which provides hosting, shopping cart functionality, and payment processing infrastructure
  • Payment Processors – Tap Payments, PayPal, and other authorized payment gateways process your transactions securely
  • Shipping Partners – DHL Express, TNT, and other couriers receive your shipping information to deliver your orders
  • Analytics Providers – Google Analytics and similar services help us understand Website traffic and user behavior
  • Email Service Providers – To send you order confirmations, shipping updates, and marketing communications (if opted in)
  • Customer Support Tools – Services that help us manage customer inquiries and provide efficient support

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data and use it only for the purposes we specify.

4.2 Business Transfers

In the event that Mengotti Limited is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to:

  • Valid legal requests from public authorities (e.g., court orders, subpoenas)
  • Legal processes or government investigations
  • Situations involving potential threats to public safety, fraud investigations, or protection of our legal rights
4.4 With Your Consent

We may share your information with third parties for other purposes with your explicit consent.

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5. Behavioral Advertising & Marketing

5.1 Targeted Advertising

We use your Device Information and browsing behavior to deliver targeted advertisements that are relevant to your interests. This includes:

  • Retargeting campaigns – Showing you ads for products you viewed on our Website when you visit other sites
  • Social media advertising – Displaying personalized ads on platforms like Facebook, Instagram, and Pinterest
  • Search engine marketing – Serving relevant ads through Google Ads and Bing Ads
5.2 Third-Party Advertising Networks

We work with third-party advertising networks and platforms, including:

  • Google Ads
  • Facebook Ads Manager
  • Bing Ads
  • Other programmatic advertising partners

These networks may use cookies and similar technologies to collect information about your browsing activities across different websites to deliver personalized advertisements.

5.3 Opt-Out Options

You can opt out of targeted advertising through the following methods:

  • Facebook – Adjust your ad preferences at https://www.facebook.com/settings/?tab=ads
  • Google – Manage your ad settings at https://www.google.com/settings/ads/anonymous
  • Bing – Opt out at https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
  • Digital Advertising Alliance – Visit http://optout.aboutads.info/ for comprehensive opt-out options
  • Browser settings – Most browsers allow you to block third-party cookies through privacy settings

Note: Opting out of targeted advertising does not mean you will stop seeing ads; it means the ads you see will be less relevant to your interests.

6. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals websites you visit that you do not want your online activity tracked. Currently, there is no industry standard for how websites should respond to DNT signals.

At this time, our Website does not respond to DNT browser signals. However, you can control cookies and tracking technologies through your browser settings as described in Section 5.3 above.

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7. Your Data Protection Rights

Under data protection laws, including the UK General Data Protection Regulation (UK GDPR) and similar regulations, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This allows you to verify the accuracy and lawfulness of our processing.

7.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request that we delete your personal information in certain circumstances, including:

  • When the data is no longer necessary for the purposes for which it was collected
  • When you withdraw consent (where consent was the legal basis for processing)
  • When you object to processing and there are no overriding legitimate grounds
  • When the data has been unlawfully processed
  • When deletion is required to comply with a legal obligation

Important Limitations:
 We may not be able to delete your information if we need to retain it to:

  • Comply with legal obligations (e.g., tax and accounting records)
  • Establish, exercise, or defend legal claims
  • Complete transactions for which you have already provided payment
7.4 Right to Restriction of Processing

You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Right to Object

You have the right to object to processing of your personal information where we rely on legitimate interests as the legal basis. This includes objecting to direct marketing at any time.

7.7 Right to Withdraw Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
 Subject Line: "Data Protection Request"

Please include:

  • Your full name
  • Email address associated with your account or orders
  • Specific nature of your request
  • Any relevant order numbers or account information

Verification Process:
 For your security, we may need to verify your identity before processing your request. This may involve requesting additional information to confirm you are the person whose data we hold.

Response Timeline:
 We will respond to your request within 30 days of receiving it. In complex cases, we may extend this period by an additional 60 days and will inform you of the extension and reasons for the delay.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

8.1 Order Information
  • Transaction records – Retained for a minimum of 7 years to comply with UK tax and accounting requirements
  • Shipping records – Retained for 2 years for warranty and customer service purposes
  • Communication records – Retained for 3 years for customer service and dispute resolution
8.2 Marketing Information
  • Newsletter subscribers – Retained until you unsubscribe or request deletion
  • Marketing analytics – Aggregated data may be retained indefinitely for statistical purposes (anonymized)
8.3 Device Information
  • Cookies and browsing data – Retained according to cookie expiration periods (typically 30 days to 2 years, depending on type)
  • Web analytics – Retained for 26 months (Google Analytics default retention period)

When personal information is no longer needed, we will securely delete or anonymize it to prevent unauthorized access or misuse.

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9. International Data Transfers

Mengotti Couture is based in the United Kingdom. To provide our services globally, your personal information may be transferred to, stored, and processed in countries outside the European Economic Area (EEA), including:

  • Canada – Where Shopify's servers are located
  • United States – Where some of our service providers operate
  • Other countries – Where our shipping partners and analytics providers are based
9.1 Safeguards for International Transfers

When we transfer your personal information outside the UK or EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) – EU-approved contract terms that require service providers to protect your data
  • Adequacy Decisions – Transfers to countries recognized by the UK/EU as providing adequate data protection (e.g., Canada)
  • Privacy Shield (where applicable) – For transfers to certified US organizations

Your information is protected regardless of where it is processed, and we ensure all third parties comply with data protection standards equivalent to UK GDPR

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10. Minors' Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected], and we will delete the information promptly.

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11. Security of Your Personal Informationy

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

11.1 Security Measures
  • Encryption – All payment transactions are encrypted using SSL/TLS technology
  • Secure servers – Our Website and databases are hosted on secure servers with restricted access
  • PCI-DSS compliance – Our payment processors meet Payment Card Industry Data Security Standards
  • Regular security audits – We periodically review and update our security practices
  • Access controls – Only authorized personnel have access to personal information, on a need-to-know basis
11.2 Your Responsibility

While we implement robust security measures, no system is completely secure. You can help protect your information by:

  • Using strong, unique passwords for your account
  • Not sharing your login credentials with others
  • Logging out of your account when using shared devices
  • Keeping your contact information up to date

If you suspect unauthorized access to your account, contact us immediately.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

12.1 How We Notify You
  • Material changes – We will notify you by email or through a prominent notice on our Website before changes take effect
  • Minor changes – The "Last Updated" date at the top of this policy will be revised
12.2 Your Responsibility

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after changes are posted constitutes acceptance of the updated policy.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we are here to help.

Mengotti Limited
 High Street, North East Ham
 London, United Kingdom
 E6 2JA

Email: [email protected]
 WhatsApp: +44 75 88 56 86 99
 Company Registration: 12843996

For data protection inquiries, please use the subject line: "Privacy Inquiry" or "Data Protection Request"

We aim to respond to all privacy-related inquiries within 5 business days.

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14. Supervisory Authority

If you are located in the UK or EEA and believe we have not handled your personal information appropriately, you have the right to lodge a complaint with your local data protection authority:

UK Information Commissioner's Office (ICO)
 Website: https://ico.org.uk
 Telephone: 0303 123 1113

For other jurisdictions, please contact your local data protection authority.

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15. Final Note

At Mengotti Couture, protecting your privacy is fundamental to the trust you place in us. This Privacy Policy reflects our commitment to transparency, security, and respect for your personal information. We are honored to serve you and remain dedicated to safeguarding your data with the same care and attention we devote to every aspect of our service.

Thank you for choosing Mengotti Couture.

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