Return & Refund Policy

Our Commitment to You

At Mengotti Couture, we believe that luxury extends beyond the garment itself—it encompasses every aspect of your experience with us. We understand that occasionally a piece may not align perfectly with your expectations, and we are here to ensure your complete satisfaction with care and discretion.

Eligibility for Returns

We gladly accept returns within 14 days of delivery, provided the following conditions are met:

  • Items remain unworn, unused, and in pristine condition
  • All original tags, labels, and packaging are intact
  • The garment shows no signs of wear, alteration, or exposure to perfume or cosmetics
  • Proof of purchase is provided

We meticulously inspect each returned item to ensure it meets these standards before processing your request.

Refunds

When Refunds Are Issued

Full refunds are available for eligible returns made within the 14-day return window. Once we receive and inspect your return, we will process your refund promptly.

Refund Method

Refunds are issued to the original payment method used at checkout. Alternatively, you may request store credit if you prefer to explore other pieces from our collection.

Processing Timeline

Upon receiving your return, please allow 5–10 business days for inspection and refund processing. Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.

When Refunds Are Not Applicable

Refunds cannot be issued for:

  • Items returned beyond the 14-day period
  • Products that do not meet our return eligibility criteria
  • Sale items (see dedicated section below)

Exchanges

We are pleased to accommodate exchanges for items in different sizes, colors, or styles, subject to availability.

How to Request an Exchange

Please contact our customer care team at [email protected] or via WhatsApp to initiate your exchange. Our team will confirm availability and guide you through the process with personalized attention.

Availability & Timing

Exchanges are processed upon receipt of your original item. If your preferred alternative is not available, we will gladly offer a full refund or store credit instead.

Store Credit

Store credit is a flexible alternative to refunds, allowing you to explore the full breadth of our curated collections at your leisure.

When Store Credit Is Offered

Store credit may be issued:

  • Upon your request in lieu of a refund
  • For sale items (where monetary refunds do not apply)
  • As part of an exchange when your preferred item is temporarily unavailable

How It Works

Store credit is provided as a unique code that can be applied to any future purchase on our website. Store credit does not expire and holds its value indefinitely, offering you complete freedom to shop when inspiration strikes.

Sale Items & Special Offers

Items purchased during promotional events or marked as sale merchandise are subject to a modified return policy:

  • No monetary refunds are available for sale items
  • Exchanges or store credit are offered exclusively
  • All other eligibility conditions remain unchanged

This policy ensures we can continue to offer exceptional value during our seasonal collections.

Defective or Incorrect Items

Your satisfaction is paramount. Should you receive a defective or incorrect item, we take full responsibility.

Reporting an Issue

Please contact us immediately at [email protected] with photographs and a description of the issue. We will respond within 24 hours with a resolution.

Our Responsibility

For defective or incorrect items:

  • We cover all return shipping costs
  • We provide a full refund or replacement at your preference
  • We expedite processing to minimize inconvenience

Return Shipping

Standard Returns

For non-defective returns, the customer is responsible for return shipping costs. We recommend using a tracked and insured shipping service to ensure safe transit. Mengotti Couture cannot assume responsibility for items lost or damaged during return shipment.

Return Address

Upon initiating your return, our customer care team will provide you with the appropriate return address and any additional instructions to ensure a seamless process.

Delivery Considerations

Please allow adequate time for your return to reach us within the 14-day window. We recommend shipping within 7 days of delivery to account for transit time.

Gifts

We understand that gifted items require special consideration.

For Gift Recipients

If you have received a Mengotti Couture piece as a gift, you may return it for store credit or arrange an exchange. Please contact our team with your order details, and we will assist you discreetly.

For Gift Givers

Refunds for gifted items are issued to the original purchaser’s payment method. Store credit may alternatively be provided to the recipient upon request.

How to Initiate a Return

Beginning your return is effortless. Simply reach out to our dedicated customer care team:

Email: [email protected]
 WhatsApp: https://wa.me/96181080844

Please include:

  • Your order number
  • The item(s) you wish to return
  • Your preferred resolution (refund, exchange, or store credit)
  • The reason for your return (optional, but helpful)

Our team will respond promptly with return authorization and detailed instructions tailored to your needs.

A Final Word

At Mengotti Couture, every detail matters—from the craftsmanship of our garments to the elegance of your shopping experience. Should you have any questions or concerns, we invite you to connect with us directly. Your confidence in us is the foundation of everything we do.

Thank you for choosing Mengotti Couture.