Shipping Policy

SHIPMENT METHODS – FEES & PACKING

Thank you for visiting Mengotti Couture. We are a E-Commerce Platform, Offering Luxury Item products to enhance your Style & Needs & to experience a Pleasent Shopping Experience. Please read this Shipping Policy, providing consent to document in order to have permission to use our services.

1. Delivering Excellence Worldwide​

At Mengotti Couture, we extend our commitment to craftsmanship beyond the atelier to every stage of your experience. We ship globally with meticulous care, ensuring your selection arrives precisely as it left our boutique—beautifully packaged, fully insured, and delivered with the attention to detail you deserve.

____________________________________________________________________________________________________________________________________________________________________________________________________

2. Processing Time​

Each order is prepared with individual care before dispatch. Please allow 7–15 business days for processing, during which we verify authenticity, inspect quality, and prepare your items for safe transit. This timeframe ensures that every piece meets our exacting standards before it begins its journey to you.

For time-sensitive occasions, please contact our customer care team, and we will do everything possible to accommodate your needs.

Express shipping cost is Shown upon Checkout

____________________________________________________________________________________________________________________________________________________________________________________________________

3. Shipping Methods & Coverage

Worldwide Delivery

We proudly ship to destinations around the globe, bringing Italian luxury to your doorstep wherever you are.

Couriers

All orders are dispatched via DHL Express, renowned for reliability, speed, and premium handling. In select regions, we may utilize TNT to ensure optimal service.

Full Insurance

Every shipment is comprehensively insured from our boutique to your door. In the rare event of loss or damage during transit, we will resolve the matter swiftly and without hesitation.

P.O. Boxes

For security and signature confirmation purposes, we are unable to deliver to P.O. Box addresses. Please provide a physical street address where someone will be available to receive your order.

Signature Required

To safeguard your purchase, a signature is required upon delivery. This ensures your items reach you personally and securely.

____________________________________________________________________________________________________________________________________________________________________________________________________

4. Shipping Fees

Shipping costs are calculated based on your destination and order weight, and are displayed transparently at checkout before you complete your purchase.

Should your order require multiple shipments due to item availability, we will cover any additional shipping costs—you will never be charged twice.

____________________________________________________________________________________________________________________________________________________________________________________________________

5. Import Duties & Taxes

European Union Customers & Non-EU Customers

Orders shipped outside the European Union are dispatched on a Delivered Duties Unpaid (DDU) basis. This means:

  • Import duties, taxes, and customs fees may apply depending on your country’s regulations
  • These charges are determined by your local customs authority and are the responsibility of the recipient
  • Fees are typically collected by the courier upon delivery or shortly thereafter

We recommend contacting your local customs office if you have questions about potential charges. Mengotti Couture is unable to predict exact duty amounts, as these vary by country and product category.

Please note: Import duties and taxes are non-refundable and cannot be covered or reimbursed by Mengotti Couture.

____________________________________________________________________________________________________________________________________________________________________________________________________

6. Packaging

Eco-Conscious Luxury

We believe that elegance and environmental responsibility are inseparable. Every order is presented in thoughtfully designed, eco-conscious packaging that reflects the quality of the garments within.

Boutique-Grade Presentation

Your items arrive in premium branded packaging, carefully wrapped and protected for transit. From the moment you receive your order, the experience is designed to mirror the intimacy and refinement of shopping in our physical boutique.

6. Packaging

Eco-Conscious Luxury

We believe that elegance and environmental responsibility are inseparable. Every order is presented in thoughtfully designed, eco-conscious packaging that reflects the quality of the garments within.

Boutique-Grade Presentation

Your items arrive in premium branded packaging, carefully wrapped and protected for transit. From the moment you receive your order, the experience is designed to mirror the intimacy and refinement of shopping in our physical boutique.

____________________________________________________________________________________________________________________________________________________________________________________________________

7. Perfumes & Restricted Items

Fragrances and perfumes are classified as dangerous goods for air transport due to their flammable alcohol content. As such, these items are subject to strict international shipping regulations.

What This Means for You

  • Extended processing and delivery times may apply for perfume orders
  • Shipments must comply with IATA (International Air Transport Association) guidelines
  • Certain destinations may have additional restrictions or prohibitions

We work closely with our couriers to ensure full compliance while delivering your fragrance safely. If you have questions about shipping perfumes to your region, please contact us before placing your order.

____________________________________________________________________________________________________________________________________________________________________________________________________

8. Order Tracking

Once your order is dispatched, you will receive an email containing:

  • Your tracking number
  • A direct link to monitor your shipment in real time
  • Estimated delivery timeframe

We encourage you to track your order and ensure someone is available to sign for delivery on the expected date.

____________________________________________________________________________________________________________________________________________________________________________________________________

9. Delivery Time Variations

While we strive for prompt delivery, actual transit times depend on several factors beyond our control:

  • Destination country and region
  • Customs clearance procedures (particularly for international orders)
  • Local courier schedules and capacity
  • Unforeseen circumstances such as weather, strikes, or public holidays

Standard delivery typically ranges from 3–7 business days after dispatch for most destinations, though remote or high-security areas may require additional time.

Mengotti Couture cannot be held responsible for delays caused by customs inspections, courier disruptions, or other external factors. However, we remain committed to assisting you throughout the delivery process and will work with our courier partners to resolve any issues promptly.

____________________________________________________________________________________________________________________________________________________________________________________________________

10. Customer Support

Your peace of mind is our priority. Should you have any questions about your shipment, require assistance with customs, or need clarification on our shipping policies, we are here to help.

Email: [email protected]
 WhatsApp: +961080844

Our customer care team is available to provide updates, answer inquiries, and ensure your experience is seamless from order to delivery.

____________________________________________________________________________________________________________________________________________________________________________________________________

A Final Note

At Mengotti Couture, shipping is not merely logistics—it is an extension of our dedication to you. Every order is treated with the same care and precision that goes into selecting each piece for our collection. Thank you for trusting us to deliver Italian luxury to your world.